If you find yourself back at level 1, there is no need to despair; our Player Experience team can help you out.
In order to properly restore your lost progress, we kindly ask for the following information:
Your in-game Customer ID.
You can find your Customer in the Settings Menu in the bottom left-hand corner.
or
The level number you were at and the number of coins you had.
Once we have the required details, we can restore your game's progress.